IT Support - SLA - Service Level Agreements
ICTI’s managed service plans offer the best solution for businesses that need comprehensive IT support, that either don’t have the time, skill-set or simply just don’t want the burden of managing an IT person, department, or in some situations – an entire IT division.
By signing up to one of our SLA plans we make it easier than ever for you to understand, budget, and manage your monthly IT requirements.
It's basically like having your own virtual IT department.
An ICTI managed service plan comprises of a combination of 2 primary elements: On-site or, Remote Help Desk Support.
The great thing about working with us is that you can purchase select services individually, or you can purchase all of the services that you need in an all-inclusive package. We offer a true one-stop-IT-shop.
We provide the technology tools that an organisation needs to be successful, allowing a business owner or manager such as yourself to concentrate on running your business, and not your network.
Sounds great! So what are the benefits?
An ICTI managed service plan comprises of a combination of 2 primary elements: On-site or, Remote Help Desk Support.
The great thing about working with us is that you can purchase select services individually, or you can purchase all of the services that you need in an all-inclusive package. We offer a true one-stop-IT-shop.
We provide the technology tools that an organisation needs to be successful, allowing a business owner or manager such as yourself to concentrate on running your business, and not your network.
All ICTi's managed services plans feature:
- Combination of On-site, Remote Help Desk services
- 9am - 5.30pm Unlimited Telephone Support and Remote Access
- 2-hour On-site with a guaranteed emergency response of 3 hours
- Detailed network and recommendations documentation (updated quarterly)
- Real time online account management
- If additional projects or work required, single affordable rate for a wide variety of supported technologies
- UNLIMITED Help Desk support
- No annual commitments required (only with pay monthly plan)
