IT Support - Service Level Agreements (SLA)
Grow your business. Leave I.T to us.
If you run a Meduim Sized Business with 50+ Computers/Laptops. ICTi offers several affordable yet comprehensive IT support options. Our Support plan will provides two layers of protection: remote access and expert on-site services.
For our Customised plans
for businesses with at least 50 plus computers including Servers.
| On-site Services |  |
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| On-site IT support service which includes prescheduled technical service hours per month dedicated for supporting, managing, consulting and fixing your business IT issues. | ||
| Discounted hourly rate for any additional on-site service. Over your included monthly allowance. Applicable for all supported technology services (Microsoft, Dell, HP, VMWare, 3CX VOIP System) ( | £ (?) | |
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Emergency response time (off site) | (?) hrs |
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Unlimited Telephone Helpdesk Support |  |
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Standard Business Hours | |
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Remote Operating System Support | |
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Helpdesk Case Logging and Management via Web Portal & Email | |
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Remote/Onsite/phone/support | |
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(?) hours Onsite Support included | |
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Server Operating System & diagnostics | |
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Server Core Operating System Monitoring | |
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Application Monitoring | |
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(?) hour Server & LAN service level | |
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Desktop Support 2 hour service | |
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Asset Management | |
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PC Inventory Management Reporting | |
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PC Performance Tuning | |
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Anti-virus / Anit-spyware Monitoring | |
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Managed Workstations | |
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Advanced Web URL Filtering & Security | |
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Anti-SPAM | |
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Internet Domain Management & Hosting | |
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(?) x Blackberry - iPhone email support | |
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LAN Support | |
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LAN & VPN Support | |
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LAN, WAN & VPN Support | |
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WAN & Security Support | |
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Offsite backup | |
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Backup Monitoring, Alerting & Resolution | |
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Monthly IT support service reports | |
| (Pricing table based on a 2 year agreement) |
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All ICTi Support plans feature:
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Combination of on-site, Remote Desk Support |
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4-hour on-site guaranteed emergency response |
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Detailed network and recommendations documentation (updated quarterly) |
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Real time online account management |
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If additional projects or work required, single affordable rate for a wide variety of supported technologies |
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Predictable, pay-as-you-go pricing |
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UNLIMITED Help Desk support option (please contact us for full details) |
Which plan is right for you?
For small companies and start-ups that require minimal technical support but still want a responsive and knowledgeable IT partner, our Bronze package will provide you exactly what you need - peace of ‘IT’ mind. Businesses looking for more features should explore the Silver and Gold packages. But remember, if you don’t see exactly what you need, don’t be concerned! Every package can be customised to fit your specific requirements 
