IT Support - Technical Specification
The technical specification below applies to both Pay as you go and Packages for our IT Support Solutions.
Server Support
- Server Hardware Incident Diagnosis & Resolution
- Remote Application Installation & configuration
- Remote Application Incident Diagnosis & Resolution
- Back-up software Installation
- Remote OS re-installation and configuration
- Patch Release Installation and Support
- Remote OS Incident Diagnosis & Resolution
- Back-up software Management
Server Operating Systems Supported
- Microsoft Small Business Server 2008 Standard & Premium
- Windows 2003
- Microsoft Windows Server 2008
- Microsoft Small Business Server 2003 / R2 (Standard and Premium)
- Microsoft Windows Server 2003
Server Software Supported
- Microsoft Exchange Administration
- Microsoft Exchange Server 2003, Standard Edition
- Microsoft Office Outlook 2003
- Remote Web Workplace
- Microsoft IIS Support
- Microsoft Office FrontPage 2003
- Windows Remote Access Admin
- Terminal Services
- Microsoft SQL Server Administration
- Microsoft Shared Fax Service
- Microsoft Windows SharePoint Services 2.0
- Microsoft Internet Security and Acceleration Server 2004
- IIS Server
- ISA Server 2000 / 2004
- Exchange 2003, 2007 SQL 2000
- Microsoft Exchange Server 2007
Desktop Support
- PC Hardware Incident Diagnosis
- OS re-installation and configuration
- Virus & Spyware troubleshooting
- Remote Application Incident Diagnosis & Resolution
- PC Application Installation & Configuration
- Patch Release Installation and Support
- Anti-virus and firewall management
- Remote OS Incident Diagnosis & Resolution
Desktop Software Supported
- Windows XP (Professional version)
- Microsoft Office Outlook 2003
- Windows Remote Access
- Microsoft Office 2007
- Microsoft Windows Vista (Business and Ultimate)
- Microsoft Office FrontPage 2003
- Microsoft Office 2003
- Adobe Reader
Desktop OS Supported
- MS Windows XP, inc. Professional
- Windows 7
- Windows Vista, inc. Business
- Windows 2000, inc. Professional
